Most Zap apps don’t expose destructive endpoints such as Delete Contact as those can be misused and lead to unintended data loss.) Most Zaps only expose the most common/popular API endpoints and webhook events, as there can be hundreds for certain apps. It takes a lot for a project to get prioritized, usually that’s driven by revenue generating activities, mission critical infrastructure improvements, new initiatives, and so on. There are many factors at play: investors, partners, competitors, marketplace movement, strategic decisions, end users, etc. I’ve worked in the tech world building software. Make sure you’re signed up for Emails about: I can sympathize with Zapier’s generic response and lack of access to internal stakeholders.
Keep in mind there are several thousand apps on the Zapier Platform for which they are fielding inbound requests and feedback.Īny change to an Zap integration can have big implications across the millions of Zapier users with that app, so what may seem like a simple/small ask can actually be the tip of an iceberg for undertaking.
Zapier Support is merely the front lines for this feedback. For a year, I’ve been asking to touch base with someone in product management and have yet to have any sort of acknowledgement- every request is simply to know that Zapier owns the Slack app integration, figured as much since Slack is a top Zap app. Makes me want to look at competing companies (and there are plenty) that are a bit more communicative. The canned response from support for EVERY request to fix a broken/missing integration is disappointing at best, and demonstrates at worst, lack of care/empathy for customers trying to solve/plan to solve implementations. If Slack supports webhooks, you could explore using Webhooks by Zapier as a workaround in the meantime.
We consider the complexity, how many users are interested, and the scope when we prioritize, so the timeframe can vary. To provide some context, I don’t have a timeframe for how long it could take to develop this Slack action. Great question! Zapier owns the Slack integration. So, this just in from Zapier support, when asked who owns the integration and if they plan to implement the features (here and elsewhere that have been requested roughly a year ago.
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